Student Academic & Technical Help Desk

Fee Payment & Accounts Reconciliations

Payments, online gateway settlements, receipts, and deduction reconciliations

4 topics

My payment was deducted, but the IUSMS portal still shows "Pending".

Standard payment gateway verification timeline and steps to follow.

If the amount has been deducted from your bank account but the payment status or receipt is not updated on the IUSMS portal, the transaction is undergoing verification with the payment gateway. Please allow up to 24 hours for automated confirmation. Receipts generate automatically once marked successful.

Next Working Day Settlement
Transactions processed late in the evening settle the following working morning after 10:00 AM.

If unconfirmed after 24 hours:

Retrieve your 12-digit transaction reference number (UTR or UPI Ref ID).
Contact the Accounts Section or email ithelpdesk@iul.ac.in.
Provide your Enrollment Number, Date, Amount, and deduction proof.

Payment Security: Never share your UPI PIN, OTP, card CVV, or passwords with anyone.

How can I download my official university fee receipt?

Find your receipt or get help if it is unavailable.

Log in to the IUSMS Portal and check the Fee Receipts or Payment History section after confirming your transaction reflects as Success.

Receipt not visible?
Ensure the bank transaction has moved from pending to successful state first.

If you still cannot generate your PDF, contact internal extension 2125 or email ithelpdesk@iul.ac.in with your student ID.

I am unable to make an online fee payment / gateway error.

Troubleshoot payment session failures and gateway errors.

If an error occurs while making a payment through IUSMS, first check your banking application to verify whether any funds were deducted.

Before contacting the Help Desk, prepare:

Your Enrollment Number.
Screenshot of the error dialog.
Approximate date, time, and whether an amount was debited.

What details should I provide when reporting a payment issue?

Information required for swift resolution by University Accounts.

Include the following details when logging a ticket:

Enrollment Number and Full Student Name
Academic Faculty, Department, and Course
Payment Date, Exact Time, and Total Amount
Bank UTR Number or Transaction Reference ID
Screenshot of bank transaction debit record

Central Library Attendance System

Digital reading compliance, smart entrance gates, and verification

3 topics

I used the IU SMS App/Portal, but my library attendance is missing.

Standard online reading procedure and 20-minute rule.

OFFICIAL USER MANUAL How to Get Library Attendance

Step-by-step PDF instructions issued by Central Library & SDC.

View Manual

5-Step Process to Mark Online Attendance

1. Open IU SMS Portal

Visit sms.iul.ac.in.

2. Login to Your Account

Enter your own IUSMS User ID and password.

3. Access Library Resources

Click the Access Library Resources option from the menu.

4. Mandatory 20-Minute Engagement

Continue utilizing library resources for at least 20 continuous minutes.

Minimum Required Duration: 20 Minutes

5. Attendance Sync

Attendance automatically synchronizes with your profile post-session.

Common Troubleshooting Checks

Confirm you are signed in under your own enrollment account.

Ensure full 20 continuous minutes without closing your browser tab.

Check your internet connection or try refreshing the portal.

Use an updated modern browser, preferably Google Chrome.

I scanned my University ID card, but my library attendance is missing.

Turnstile card scanning rules and entry/exit verification.

Dual-Scan Protocol
Physical library attendance registers only when a valid Entry Scan is followed by a valid Exit Scan on the turnstiles.

Scan your University ID card at the entrance gate.
Utilize the library reading rooms for your studies.
Scan your card again when exiting the library.
If the turnstile reader fails to scan, inform the counter staff immediately.

I completed 20 minutes in the library, but I am still marked absent.

Procedures for requesting an administrative attendance verification.

Verification Notice: Completing 20 minutes does not guarantee automatic attendance if network dropouts occur. Contact the Helpdesk at Ext. 2125 or email ithelpdesk@iul.ac.in with your session details for review.

Academic Affairs & Pre-Registration

Group allocation, elective selections, and semester pre-registration

2 topics

I cannot complete my subject pre-registration ("Group Not Allocated").

Check your Group/Subgroup allocation first with your department.

Contact your Course Coordinator to confirm whether your Group/Subgroup has been mapped.
Once mapped by your department, log into the IUSMS App to complete elective selection.
If errors persist, email ithelpdesk@iul.ac.in with your student ID.

I am a newly admitted student. Do I need to complete pre-registration?

Official guidance for freshers and first-semester admissions.

Fresh Admissions: Semester pre-registration is not required for newly admitted 1st Semester students. Subjects are assigned automatically by the Dean's Office.

IUSMS Account Security & Access

Password recovery, portal lockouts, and security assistance

2 topics

I forgot my password or cannot log in to IUSMS.

Authorized options to regain access to your account.

Choose one of the following methods to reset your password:

Email: Send a request from your registered email address to ithelpdesk@iul.ac.in.
Intercom: Call university extension 2125.
In-Person: Visit the Software Development Cell (SDC) with your physical University ID card.

I think my account has been compromised.

Report suspected unauthorized access promptly.

Contact the IT Help Desk immediately at extension 2125 or email ithelpdesk@iul.ac.in to temporarily freeze your account and receive new credentials.

How can we assist you today?

Explore by Support Category